Orders are generally processed within one business day. For Same Day Despatch, orders need to be received by 12:00pm. This excludes weekends.
We deliver via Royal Mail or DPD and in special circumstances other couriers. We also require a physical delivery address (not a PO Box) as items delivered by courier will require a signature.
For orders shipped within the UK, Standard Royal Mail is free, or £4.50 for Royal Mail 24 Hour tracked service, please note this does not necessarily mean you will receive your order within 24 hours. As stated on the Royal Mail website, this service is 1-3 business working days. Meaning if you order on a Friday, please expect your order to arrive on Monday.
Please Note,when your order has left the depot we have limited tracking and can only provide tracking ID numbers we have been distributed by the courier companies. For further queries regarding tracking ID's, we advise that contact should be made with the couriers. Free delivery option has limited tracking and will only show on the courier websites when delivery has been attempted.
Please allow an extra day for deliveries to Northern Ireland.
Orders to Republic of Ireland are charged at £7.82 and are not tracked once the order leaves the UK.
For orders outside of the UK, please refer to www.ezydog.eu
For deliveries to countries outside the UK please call 02392 474 711.